Yes, travel insurance is compulsory on all of our treks. If you wish to participate in any of our programs we require a copy of your travel insurance. You must also carry a hard copy of your insurance certificate. Travel insurance providers need to understand you are climbing Kilimanjaro for our partnership with the Mountain.

Best fly into Kilimanjaro International Airport. It is ideal to land a few days before your climb, so your body can adjust to any time differences and the climate. Also we have more time to ensure you are adequately prepared!

Yes, we do. Just give us your flight details and we will pick you up at the airport and drive you to your hotel. And of course we will take you back to the airport on your departure day.

There are currently no restrictions related to COVID-19 in Tanzania. International passengers entering mainland Tanzania and Zanzibar are not required to present a COVID 19 vaccination certificate or negative COVID 19 test on arrival anymore.

Tanzanians dress modestly and as polite visitor it is best to aim to dress accordingly. While the cities can be a little more relaxed, it is important that we show respect at all times, particularly in village settings and on Zanzibar which has a mostly Muslim population. Shorts and skirts should cover the top of the kneecap, tops should cover your shoulders. While tight leggings or yoga pants are fine for the climb, for Zanzibar loose-fitting pants, capris and long skirts are preferred. Also try to avoid tank tops or spaghetti straps there. Bikinis are fine when swimming at beaches in front of resorts, when at local water-holes or other locations where locals are present, it is best to fully cover yourself. However, in tourist places like Hotsprings people are already used to see visitors wearing bikinis.

Weather in Africa - as all over the would - has become increasingly unpredictable. However, January to middle of March is known as Tanzania's 'short dry season', followed by the main or `long rain season` from mid March to mid May. It doesn´t mean rain all day, especially afternoon or night tropical downpours are the norm. Daily temperatures can reach the low-mid 30°C, but Arusha and Moshi are much fresher than the coast. The following `long dry season` will last from June to the beginning of October. Temperatures again vary hugely with altitude and location, but are the lowest of the year, between 20°C-25°C. Because of its clear sky and sunny weather it's a great time to visit Tanzania and to climb Kilimanjaro. During November and December there's another ´short rainy season´, but with much lighter and less reliable rain than during the long wet season.

Currently (November 2024) on arrival you will need to: - show your passport with validity at least 6 months from arrival date - show a tourist visa (please note that visa on arrival is no longer available from Nov 30th 2024; you can apply online visa through the portal: https:/visa.immigration.go.tz) - show a return ticket or evidence of onward travel arrangement

No specific vaccination is needed to enter Tanzania from any western country. Only if coming in from a Yellow Fever endemic country (Kenia and other neighboring East African Countries) or if you have recently traveled any other areas at risk of Yellow Fever (including South America and parts of Asia) proof of yellow fever vaccination will be required on arrival. However, we highly recommend you consult a travel doctor for up to date information on any immunisations you might need and how to stay healthy while travelling. We also ask you to check in advance if the country you return to or travel to after being in Tanzania requieres a Yellow Fever vaccination on entry. You can even get this vaccination right before your return flight on Kilimanjaro International Airport (JRO), it is offered at a price of $50.

The risk of contracting Malaria in Tanzania is decreasing every year. On a Kilimanjaro hike it is highly unlikely simply because it is too high and too cold for the mosquitos that pass Malaria (they are not found beyond 2000m above sea level). However, there are still some areas of higher risks you might want to go, for example the lakes. The most important advice is to protect yourself by sleeping under a mosquito net, using repellants and wearing long trousers and shirts especially in the evenings and at night. If you want to take more precaution there are several medicines for prevention: Malarone, Doxycycline, Lariam and more. Please consult with your doctor before beginning any of these. They usually have to be taken once a day, one day before, during your whole stay and up to one week after returning to your home.

When you book your trip with us, you can design the level of luxury you desire. Please keep in mind that most facilities are pretty basic. We offer accomodation in Moshi before and after your Kilimanjaro climb and also during your entire stay in our region. You can choose between low budget, mid budget and luxury accomodation category. A very special way to experience Tanzania is a homestay with a local women or family. Wanderwomen love to host you in their homes! The following prices (per person per night) are approximate and include breakfast. Once you book with us we will arrange the hotel reservation for you and confirm the price. Luxury Lodges example: AMEG Lodge $135 single room, $85 double room. Mid budget Hotels examples: Panama Hotel $60-70 single room, $40-45 double room, $30-40 triple room. Altezza Lodge $50-65 single room, $30-40 double room. Low budget Hostels example: $25-30 single room, $15-20 double room, $15 triple room. Homestay with a local women or family: $12 including breakfast and a hot meal. During Kilimanjaro climb: On all Routes except Marangu Route (which supplies huts) participants will sleep in tents on safari matresses that are carried from campsite to campsite by the porters. There will be no running water, showers, or electricity. Twice a day you will recieve a bowl of warm water from us, each time you reach a camp after the hike as well as in the mornings. Toilets are simple and sometimes quite overwhelming pit toilets in outhouses at the established campsites. That is why we offer to bring a private portable toilet tent for you that will be set up and cleaned at every camp to give you more convenience and privacy.

Don´t worry, we carry an oxygen bottle on every trip, so we can provide maximum help in the unlikely event that you suffer severe altitude sickness on the mountain! Climbers are always surprised by the effects of altitude. Kili is a non-technical climb and it’s not a very steep one – the challenge comes almost entirely from the lack of oxygen at heights above 4,500 m / 14,000 ft. Altitude affects people in surprising ways: peak athletes sometimes struggle more than casual exercisers. Generally speaking, you want to be in decent shape, do some day-hikes and walking if possible beforehand, break in your boots thoroughly, and hydrate, hydrate, hydrate during the climb. We also recommend to consider taking DIAMOX (250mg) during the hike. While trekking our team will be constantly monitoring your emotional and physical well being. Every morning and every evening we will be checking your oxygen level. Altitude sickness can set in at any time and usually presents in the early stages as a headache, some nausea, a loss of appetite, insomnia and quickened heart beat. Usually we can treat most cases of this with rest and pre treat it with hydration and acclimatisation days. However on the chance that symptoms worsen, we will evacuate you to a lower altitude or off the mountain to receive medical treatment.

You can trek Kilimanjaro all year round, but the two main climbing seasons are July to September and December to February which coincides with summer or Christmas holidays of many travellers. Most people choose these dry seasons, not only because it is just more pleasant without rain and you usually get better views, but also because it gives you higher chances of summit success. The longer dry season from June to October is the driest period of the year, but it is slightly colder than during the shorter dry season from January to March, when temperatures especially at night are generally higher. During the rainy seasons from mid March to May and from October to mid December trails can be washed out and the summit area full of snow. Summit chances during those rainy seasons may be lower, but choosing this time also has two clear advantages. First is, there will be less climbers on Kilimanjaro, so you can enjoy more privacy. Second, its nature is lusher, greener and more rain means more snow on the top - photographers love the rainy seasons.

Water from the tap in the hotels is safe to use for brushing teeth, but it is better to drink bottled water in the cities. While the tab water in Moshi is known as being very clean and well tolerated also by foreigners, you should be careful with water in Arusha. On the mountain water always will be boiled or filtered by the porters before given to you. Don’t forget to bring along your own reusable water bottle, so we can minimize our plastic usage. (Nalgene are best, please avoid bringing a Camelback as it will most likely freeze on summit night).You will need at least 2, preferably 3 liters of water space, since drinking as much as possible is important to prevent altitude sickness.

First of all, trekking Mount Meru (4,562 m / 14,980 ft) is a brilliant preperation for your Kilimanjaro hike because it is a great way to acclimatize your body to high altitude and you also get used to climbing in Tanzania. Second, when you climb Kilimanjaro you are not going to see any big wildlife. Kilimanjaro National Park does host beautiful monkeys and snakes, but you are not going to see a single giraffe, elephant or buffalo. That is a completely different story on "Kili's little brother". Your trek to Socialist Peak will be packed with wildlife and will be a fascinating walking safari. More and more trekkers are using Mount Meru, the second highest peak in Tanzania as a warm-up trek for climbing the Roof of Africa (5895 m / 19.340 ft). The mountains are just 70 kilometers apart, so you can easily combine them.

Children must be at least 10 years old to be allowed to climb Mount Kilimanjaro. The highest a child can go on Kilimanjaro is 3,100 m / 10,170 ft (most routes reach that elevation by the second day of the climb). This rule is enforced by the Tanzania National Parks Authority (TANAPA). They will not allow a child under 10 to climb unless under special circumstances. If you desire your child to climb, you must have approval from TANAPA before arriving in Tanzania. Few children have received this special permission. However you need to be really sure that your child is up to that challenge. It will be of advantage if you and your kid are regular walkers and campers. Of you want to bring your child to the trek, we ask you to choose the extra acclimatization day on any of our routes to give you more time to adjust to the altitude. Speak with us, we will help you plan your trip with kids.

Until 12/2022 we did not have access to Wifi on the mountain. Then the Tanzanian government decided to provide High Speed Internet Connection on Kilimanjaro. Now you can have 30 minutes of free Wifi to stay in touch with your family, friends or even post your summit success directly on social media to let the world know about it. But bear in mind that connection is not always reliable. We are also happy to help you buy a local SIM card on arrival, data is not expensive in Tanzania. Nevertheless, switching off from internet for a while might be a good decision as it will help you to really tune inwards rather than reach outwards. Give yourself the time and space to re-engerise and just focus on you. By switching off you have a greater chance of really connecting in with the experience, with nature and of course with yourself.

There is no “best” route for everyone. Climbers succeed and fail on every route and for each you will find people who love it or not. Each route has its advantages and disadvantages, here you find a short discription of the six routes we offer: Lemosho Route (lenghts: 70 km / 43,5 miles) - long access drive to trailhead - less frequented - beautiful heath section, very scenic - best route for acclimatization, highest summit success rate Machame Route (lenghts: 62 km / 38,5 miles) - most popular route - very scenic route - very good for acclimatization. high summit success rate Marangu Route (lenghts: 72 km / 44,7 miles) - Popular route - easy route, gentle gradients - beautiful rain forest section and moorlands - only route where you sleep in huts (no camping) - poor acclimatization profile, lower summit success rate Rongai Route (lenghts: 73 km / 45 miles) - long access drive to trailhead - remote, less frequented - easy, gentle gradients - beautiful alpine desert section - fair acclimatization profile Umbwe Route (lenghts: 53 km / 33 miles) - least used trail - most difficult route, shortest and steepest route - spectacular ridge, scenic - poorest acclimatization profile Londrosi Route (lengths: 65 km / 40 miles) - less frequented - spectacular 1 day with chance to see wildlife - fair acclimatization profile

Our porters will take your (max 15kg) duffel bag after breakfast and you won’t see it again until you reach camp in the afternoon. So your backpack will hold all of your daily necessities. We suggest a 30-40 liter capacity to fit in water, snacks, packed lunch on some days, waterproof gear (rain jacket and trousers), extra warm clothing (an extra fleeze), gloves, a sun hat, sunglasses, sunscreen, bug repellent and camera. The guides will let you know each morning about the weather conditions to expect and advise you of any specific items to keep you safe and comfortable on the trail.

On the mountain the weather will vary between different extremes, because you will traverse distinct climate zones during your hike, from jungle to arctic. Therefore you need to be well prepared with adequate mountain gear for big differences in temperatur. You will need and want light functional, quick drying clothes for the beginning and more high-quality, cold-weather gear as you come closer to the summit. Temperatures at the base of the mountain vary between 20°C / 68°F and 32°C / 80°F depending on the season and will decrease continually as you gain altitude. At Kibo crater temperatures have an average of -7°C / 19F°, but during really cold summits nights they can even drop down to -26°C / -15°F. There are five distinct ecological zones (or habitats): The foot of the mountain is surrounded by cultivated farmland. All hiking trails start leading you through the lush rainforest with its rich flora and fauna. As you continue you will enter heath and moorland with more alpine vegetation, followed by rocky and dry alpine desert and eventually as you come closer to the summit you will find yourself in the artic zone with its snow capped crater and glacier.

We will take care of you! Our in country providers have comprehensive safety management and emergency procedure plans. Safety is our number one priority, and you will have professional mountain guides with you who are trained in first aid and are skilled at responding to any situation that may arise. And remember, having your travel insurance is compulsory on all of our treks.

Especially the cold-weather gear on the packing list is absolutely required. Our guides will check all your gear for the climb as soon as possible after your arrival and will not allow you to climb without adequat equipment. If gear from the packing list is missing, we will be able to hire most things in town. We will make sure to have a heads up before you arrive and ask you to tell us what you will need, so we can organise this without delay.

Our recommended hotels offer safe storage for your luggage, so don´t worry about that.

If you are ill and need to turn back or are too tired to continue your trek, one of our guides and one porter will walk off the mountain with you and your gear. If you are too sick to walk, you will be evacuated by teams already on the mountain and employed by the Park authorities on a stretcher and eventually get picked up by car.

You might wonder why you should tip when you are already paying a lot for the Kilimanjaro trek. But please bare in mind that a big amount of your money goes to National Park entry fees (beetween $700 and $1,200 per hiker). Although our local team is paid wages above the (usually very low) salaries for the hard work they do, tipping is a way of showing gratitude for a job well done. The minimum is generally 15 % of the trip cost per person to be shared among the team of guides and porters. However please keep in mind that tips make a huge difference to the lives of our guides and porters and this money always goes to good use, generally towards caring for their families. We would like to stress that in the unlikely event that you are unhappy with the level of service received from our team, you are not obligated to tip. But if you feel like giving more to our team please do. Generosity has a roll- on effect. You will leave Tanzania knowing that you have rewarded the people who have made your experience what it was and your team will feel gratitude for your kindness.

Participants will eat a combination of local Tanzanian dishes and more western-style dishes. Breakfasts typically include porridge, breads, eggs, pancakes and fruit. Lunches and dinners range from traditional Tanzanian staples of rice, beans, chapati (pancakes) and ugali (maize porridge), to coastal Tanzanian beef stews and vegetable curries, to more western soups, pastas, fried fish, stir fries, and salads. On Kilimanjaro, we will bring our own team of chefs who will prepare meals for you. As getting closer to the summit their emphasis will be on carbohydrates as that is considered the best food to consume for energy at altitude. Fuel for your body is extremely important for such a strenuous trek and at high altitudes. Please tell us in advance about any dietary restrictions or allergies. Vegetarians and mild allergies are easily accommodated, also vegan or gluten-free diets and severe food allergies can be can taken in account. Let us know about your particular dietary needs so we can prepare alternatives. (Note for anaphylactic participants: We will control the diet and take very careful precautions with allergies, but there are a number of other hikers on the mountain and so some risk of cross-contamination exists. If you are comfortable with that and with the distance from definitive care (which may run to several hours), and if you bring epinephrine, we can accommodate you on the program.) We recommend bringing along some of your own favorite snacks, especially granola or protein bars and carry them in your daypack.

No. Since the Tanzanian government and Kilimanjaro National Park Authority changed its policy in 1991 it is not possible to climb Mount Kilimanjaro without a guide anymore. All trekkers must be accompanied by a registered and licensed guide and a team of porters. Only locals are permitted to work on the mountain.

Wander Women hiking packages include all costs, like permits and all of your meals on our tours. If you wish to purchase any “luxuries” such as coffee, sweets or to buy souvenirs along the way or after your climb, you may bring some cash money for that. We recommend that you budget approximately $20 per day to comfortably cover any additional expenses that you may encounter. If you are missing any gear, you need to factor in additional costs for hiring it. We will let you know in advance about hiring fees. Also tipping at the end of your trek is customary.

While climbing Kili (exept on Marangu Route which supplies hut accomodation) you will sleep in high quality four season tents on safari mattresses that are carried from campsite to campsite by our porters. There will be no running water, showers, or electricity. Twice a day you will recieve a bowl of warm water from us, each time you reach a camp after the hike as well as in the mornings. Toilets are simple and sometimes quite overwhelming pit toilets in outhouses at the established campsites. That is why we offer to bring a private portable toilet tent for you that will be set up and cleaned at every camp to give you more convenience and privacy.

Tipping on Kilimanjaro is one at the end of the last day of the climb and usually done in US-Dollars. It is customary to pay tips individually in separate envelopes and done within a Kilimanjaro Tipping Ceremony. If you have enjoyed your climb and the services of the crew members this is also the moment you can thank them, english speaking guides will translate if necessary.

Tipping the mountain crew that made your Kilimanjaro hike possible is an indispensable convention that has been practiced here since ages. By tipping you show regard and gratitude to the hard work put up by them. Without their strength and endurance you would not be able to experience and summit Mount Kilimanjaro. Although we pay our Wanderwomen crew more than the usual salary, still many of them depend on tips to support their families. For some these tips are a main source of their survival, especially in these times after tourism collapsed in 2020 because of the pandemic, and still has not recovered. To top it all off since spring 2022, as a result of the Russian-Ukranian war und its world wide economical effects, the cost of living in Tanzania has risen dramatically and is no longer affordable for many. Therefore tipping on Kilimanjaro is extremely vital and highly appreciated by porters and guides. As an additional way of showing gratitude many climbers donate gear after the trip. For local team members it is often unaffordable to buy good quality mountain gear, so they are always more than happy to recieve any gear that is still in good condition.

The following are recommended daily rates for your whole group to tip per staff member - depending on how happy you were with their service: - lead guide: $20 – 30 per day - assistant guide: $15 – 25 per day - cook: $15 – 25 per day - waiter: $10 – 15 per day - porter: $10 - 12 per day - toilet porter: $10 – 15 per day

Tipping on Kilimanjaro is done at the end of the last day of the climb and usually done in US-Dollars. It is customary to pay tips individually in separate envelopes within a Kilimanjaro Tipping Ceremony, but you may also give one envelope for all porters to share. If you have enjoyed your climb and the services of the crew members this is also the moment you can thank them, our english speaking guides will translate if necessary. As an additional way of showing gratitude many climbers donate gear after their trip. For local team members it is often unaffordable to buy good quality mountain gear, so they are more than happy to recieve any gear that is still in good condition.

Wanderwomen provides you with a well trained, dedicated and warmhearted team of local women who are a crucial part of your Kilimanjaro climb. The mountain crew consists of: - mountain guides, who make sure you safely and efficiently summit the mountain. There will be one guide every two clients, a senior guide and one or more assistant guides, depending on the group size. - a cook, who provides all your meals according to you preferences - 4-5 porters per client, who carry all of your equipment, gear, food and water up the mountain and set up the camps, so by the time you arrive everything will be already prepared. One of the porters will be your waiter and take care of you personally, another one will carry the portable toilet for you and make sure, it is always clean. So this is the number of crew members you will have on your Kilimanjaro climb: - 1 client = 1 guide, 1 cook, 5 porters (4 on Marangu Route) - 2 clients = 1 guide, 1 assistent guide, 1 cook, 9-10 porters (8 on Marangu Route) - 3 clients = 1 guide, 1 assistent guide, 1 cook, 14-15 porters (11 on Marangu Route) - 4 clients =1 guide, 1 assistant guide, 1 cook, 18-20 porters (14 on Marangu Route) - 5 clients = 1 guide, 2 assistent guide, 1 cook, 22-24 porters (17 on Marangu Route) - 6 clients = 1 guide, 2 assistent guides, 1 cook, 27-30 porters (21 on Marangu Route) - 7 clients = 1 guide, 2 assistent guides, 1 cook, 31-34 porters (24 on Marangu Route)

You are required to pay a deposit for your booking to be confirmed. Please note that different deposits amounts are required for selected trips (for Kilimanjaro Private Climbs we take 20%, for Group Climbs 15%). This deposit forms part of the payment for the trip and shall be offset to the total amount charged to the client. Please refer to your booking confirmation for details regarding final payments. Payment of the balance of the trip price is due two weeks (14 days) before the departure date. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled and the deposit shall be forfeited. All bank charges are to be settled by the client respectively. This includes transaction fees charged by our bank.

The decisions of the company’s guides on tour shall at all times be final and binding. If you fail to comply with the decision of the tour leader, or interfere with the well being or mobility of the group, your leader may direct you to leave the trip immediately with no right of refund. The client must at all times comply with the laws, customs and foreign exchange regulations of Tanzania. You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events. If we make a major change we will inform you as soon as reasonably possible if there is time before departure. We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. In such emergency circumstances the additional cost of any necessary itinerary alterations will be covered by you.

You must carry a valid passport (minimum 6 month validity beyond your visit in Tanzania) and have obtained all of the appropriate visas, health certificates and proof of vaccinations (also see our FAQ). We cannot be held liable for any consequences, damages or claims if the client does not attend correctly to the requiered documentation.

Booking is only valid once we send you the booking confirmation. Booking is not valid at the time of making payment.

If you have a complaint about your trip with Kilimanjaro Wanderwomen Tours please inform your group leader or our local representative at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 14 days of the end of the tour.

By booking a trip with Kilimanjaro Wanderwomen Tours you are deemed to have agreed to our booking conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice. Bookings and subsequent contracts shall be interpreted according to the laws of the United Republic of Tanzania. The Company reserves the right to decline any booking without outlining the reasons for it. Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots and other unforeseen reasons beyond our control may cause delays or alterations to the tour. The Company shall not be held liable in any way for any of these possible occurrences or any consequences, which may arise as a result of these.

We will take care of your health during your trips, but we are not medical experts. It is your responsibility to ensure that you are suitably fit to allow full participation in the trips and to obtain proper and detailed medical advice for the latest health requirements and recommendations. Where you do not do so and are either not allowed to enter Tanzania (please check the latest COVID-19 regulations) or suffer personal injury as a result, we have no liability to you for any loss or damage which you suffer.

Our trip prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our trip prices may vary at any time in accordance with demand, market conditions and availability. It is likely that different passengers on the same trip have been charged different prices. Once you have received a quote the price will be locked in provided you pay the required deposit prior to the quote’s expiry. Prices are based on current currency exchange rates plus exchange fees; note that prices may vary depending on which currency the booking is made. We reserve the right to impose surcharges due to unfavorable changes in exchange rates, increases in transportation or local operator costs, taxes, or if government action should require us to do so. If any surcharges results in an increase of more than 10% of the trip price, you may cancel the booking within 14 days of notification of the surcharges and obtain a full refund.

In order for us to confirm your travel arrangements you must provide all requested details with the balance of the trip price. Necessary details vary by trip, they include (but are not limited) to full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. For Kilimanjaro hikes we also require you to complete and forward a Self-Assessment form by Email. Failure to provide requested details may result in additional charges or non-refundable cancellation of your trip.

You accept that all our tours are of an adventurous nature and involve an element of personal risk. You will be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives. We use information from government foreign departments and reports from our own contacts in assessing whether the itinerary should operate. However it is also your own responsibility to acquaint yourself with all relevant travel information and the nature of your itinerary. Kilimanjaro Wanderwomen Tours cannot be held liable in any way for any injury, loss of life or damage to property. The client hereby indemnifies the company and will hold it harmless from any such claim. The client accepts full responsibility for all risks involved.

Travel insurance is obligatory for all our our clients especially when climbing Kilimanjaro and must provide cover against personal accident, death, medical expenses and emergency repatriation. We also strongly recommend it covers cancellation, personal liability and loss of luggage and personal effects. You acknowledge that without such travel insurance, you will be responsible for all costs may arise during any emergency (medical or other) that may occurred during your travels.You agree that in the event of you failing to purchase adequate insurance cover, you will not hold Kilimanjaro Wanderwomen Tours responsible for any harm or loss that you may suffer.

We reserve the right to use any photographs and videos taken during our tours for marketing or any other advertising material. The client hereby gives consent to use such photographs and authorizes the Company to retain copyright for these photographs and such material.

Cancellations must be sent in writing to us and shall only be effective from the date of receipt of cancellation. If you leave a trip for any reason after it has commenced, we are not obliged to make any refund for unused services. If you fail to join or join a tour after departure or leave it prior to its completion, no refund will be made. If you cancel a booking with us it will be subject to a cancellation fee as follows: until 90 days prior to departure: no cancellation fee, deposit will be refunded 90 - 45 days prior to departure: deposit non refundable 45 - 30 days prior to departure: 25% cancellation fee 30 - 15 days prior to departure: 50% cancellation fee 15 - 8 days prior to departure: 75% cancellation fee 7 days or less prior to departure: 100% cancellation fee

Kilimanjaro Wanderwomen Tours reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in that case we agree to refund all payments already made by the client. This shall be the company’s sole responsibility to the client and no claim for any damages shall accrue against the company. We may cancel a trip at any time prior to departure if due to terrorism, political instability or other events it is not viable for us to operate the planned itinerary. If we have to cancel your trip, you can transfer the amount paid to an alternate departure date or receive a full refund. In circumstances where the cancellation is due to force majeure, refunds will be less unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking (including but not limited to visas, vaccinations, travel insurance or nonrefundable flights). Group trips can only be carried out if the minimum number of participants specified in the travel description (5 participants for Kilimanjaro climbs) is reached, unless the respective travel description or the travel confirmation states otherwise. If the minimum number of participants is not reached, we are entitled to withdraw from the contract before the start of the trip.

Any personal information that we collect about you may be used for any purpose associated with the operation of a trip. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the trip. We will otherwise treat your details in accordance with our privacy policy. What type of information do we collect? We receive, collect and store any information you enter on our website or provide us in any other way. Personal information is information that can be used to identify you. Such information normally includes your name, address, email, information about your health, insurances and travel itineraries. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications), comments, feedback, product reviews, recommendations, and personal profile. Why do we collect such information? We collect such Non-personal and Personal Information for the following purposes: To provide and operate our services To provide you with ongoing customer assistance and technical support To be able to contact you with general or personalized service-related notices and promotional messages To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services To comply with any applicable laws and regulations. How do we collect, store, use, share and disclose personal information? Mostly you provide information yourself when talking to us by phone, email, chat on our website or by other means of digital and traditional communication. In addition to that, your personal information may be provided to us by the third parties, such as travel agents and agencies, travel marketplaces and platforms, insurance providers and people, who are making a booking with us on your behalf. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Third parties While booking with us you consent to the collection, use and disclosure to the third parties, which are mostly the accommodations or third party travel experiences providers in Tanzania and the Tanzania National Parks Authority, the following information: Your passport information (name, age, nationality and number) Residency Email address and phone number, emergency contact number Insurance details Health and medical information Meals and nutrition Tour details (hotels and itinerary) Payment information Sometimes our trips involve the use of third-party providers, such as our partnered hotels. We may need to provide your personal information to them for example about dietary and nutrition information to provide excellent and safe service. These third parties, however, may not use your personal information for any purposes, but to provide services related to your tour with Wanderwomen. By booking our adventure trips you agree to these disclosures. We may share your medical and health-related information with the relevant medical personnel should it become necessary. Medical information is not shared with the third-party providers of travel experiences or the government, unless the circumstances of such a disclosure warrant that it is in your vital interest. You may always opt out from providing us with your medical and health-related information, however, it is highly recommended you provide this information to make sure that your experience with us is safe. In addition to that, we may use your personal information for the following purposes: Recommending the most suitable travel products to you and helping you to understand if they will be safe and enjoyable; Providing information about our travel products; Providing customer care and support services and resolving any issues related to our travel products; Making sure that our travel products are safe for you; Exercising regular business administration tasks (such as accounting); Making sure that we as a company are complying with the prevailing laws and regulations of Tanzania. Photo and Video Sometimes your photo or video may be taken by a member of our staff or by another traveller. Our staff is instructed to always seek permission before making a photo. However, please inform your trip leader and other trekkers in advance if you do not want to be photographed. Reviews If you leave a review about your travel experience with Wanderwomen, this review may be published on our website with the name you used while publishing it. Protection of your personal information We are taking reasonable technical and other measures to make sure that all types of personal information at our disposal are stored safely and securely and are not accessible by the unauthorized parties. Only few Wanderwomen members (the manager handling your booking and your trip leader) are aware of your personal information. We do not store your personal information longer than it may be necessary for the provision of our services. Your rights in relation to the personal information We are committed to keep our customers reassured that you have complete control over the personal information provided to us. Thus, according to the laws regulations currently in place, some of your rights concerning the personal information include: At all times you may ask us to correct or update your personal information, if it is for some reason inaccurate, outdated or incomplete You may ask us to provide you with the company of information about you that we hold You may ask us to stop using your personal information You may ask us to delete all or some of your personal information, which we keep You may inform us that you would like to withdraw all consents in relation to your personal information that you have given to us before. At all times we will try to act as instructed, however, in some cases your decision relating to the personal information provided to us may have certain consequences. After you submit your request, we will inform you of the consequences that your request will have. Also, if you are a resident of the European Economic Area, under the GDPR you have the following additional rights: You may withdraw your consent for us to use your information for marketing goals Withdraw your consent for us to process your personal data Request us to transfer your personal information to you or to a designated third party. How do we communicate with our site visitors? We may contact you to notify you regarding any problems with your booking, to resolve a dispute, to collect monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

At any time, all baggage and personal effects are at your own responsibility and the company does not accept any liability for any loss or damage of any personal effects. For the Kilimanjaro hike you are entitled to one bag of not more than 15 kg (backpack or soft bag – no hardtop suitcase) and a daypack. The company reserves the right to refuse excess baggage.